Delivery

Shipping

The shipping costs are offered (the most economical mode of transport) from 149€ TTC of ordered products (for the private individuals) for metropolitan France only, and except dangerous products and/or whose length is superior or equal to 0.90 cm (balsa board, tube, CAP, certain kits of plane or glider, ...).

The site calculates and gives you automatically the amount of the transport in the basket.

We ship everywhere in Europe and in the world.

Overseas orders as well as orders outside Europe are invoiced before tax. The prices are displayed directly HT after the creation of the account having an OM or international address.

Attention : Following the last sanitary measures announced on the Reunion Island, the airline companies have strongly reduced their frequencies and number of flights. This impacts drastically downward the capacity of Colissimo in air. As a consequence, Colissimo is forced to send priority parcels over 20kg and/or oversized parcels (L+W+H > or = 1m) to Reunion Island by sea.

Please note that the average delay will be 30 days. This situation is valid until further notice.

FLASH RC has a service of preparation of order as well as daily postal collection.

Any order placed on the site in sending Colissimo, DPD or Letter Max before 6:00 am, is prepared and shipped the same day (except weekends and holidays).

Orders shipped by TNT can be placed online until 2:00 pm to be shipped the same day (except weekends and holidays).

Orders shipped by Chronopost can be placed online until 3:00 pm to be shipped the same day (except weekends and holidays).

At each stage of preparation or shipping, an email is sent to the customer indicating the progress of his order.

The consumer is required to check the condition of the packaging of the goods upon delivery and to report in writing any damage to the carrier upon receipt, as well as to the company the same day. The company cannot be held responsible if the damaged package is accepted by the recipient.

nb1: To the times indicated above, it is necessary to add 1 working day of preparation before shipping.

nb2: It is to be noted that in case of exceeding the indicative deadlines mentioned above, it will not be able to be asked by the customer any financial compensation.

RETURN OF THE PRODUCT

The consumer has a period of 14 working days upon receipt of his package to return, at his expense, the products that do not suit him. This period runs from the day of receipt of the consumer's order. If this period expires on a Saturday, a Sunday or a holiday or day off, it is extended until the next business day.

Any return must be reported in advance to the Customer Service of the company FLASH RC by returning by email, mail or fax the following form completely filled:

Form of right of withdrawal

The product must be returned by the shipping method of the customer's choice, the return costs remain at his expense.

Products such as disks, CDs, DVDs, must not have been unsealed, so that the consumer can benefit from the right of withdrawal.

Products worn by the person, such as immersion glasses, bluetooth headset, ... can not be returned or exchanged. It is the same for products whose cleanliness of the surface can be altered by a test or use (touch tablets, ...).

The services or products made especially for the consumer (software settings, drone certification, ...) are not subject to the right of withdrawal and can not give rise to a refund.

The products in pre-order (indicated in stock at the supplier), ordered especially for the consumer, cannot give place to a cancellation or to a resumption for refunding.

Only new products returned as a whole and in perfect condition for resale with their original packaging will be taken back. Any product that has been damaged will not be refunded or exchanged.

This right of withdrawal is exercised without penalty, except for the cost of return. In the event of the exercise of the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer.

In case of exercise of the right of withdrawal, the company FLASH RC will make every effort to reimburse the consumer within 14 days of receipt of the product in return.

The consumer will be refunded by crediting his bank account (secure transaction) in case of payment by credit card, or by check in other cases.